Terms & Conditions

Thanks for taking a moment to read our Terms & Conditions. We’re honoured to have you join us. These terms apply to The Oneness Experience and its in-person pathways, including Oneness Day, Private Immersion, Duet of Oneness & Oneness Retreats.

Reserving Your Place

To secure your place, you can pay a deposit or pay in full. Some payment options, such as Afterpay or similar services, may allow you to split your payment into instalments where available. These payment options are managed by the payment provider and are subject to their own terms and approval processes.

Once we receive your payment and completed Holistic Health Check, your reservation will be confirmed. Because this work asks for care, preparation and right timing, we ask you to complete the form honestly and promptly. This helps us understand your needs, assess suitability and hold the experience responsibly.

Peace of Mind Promise

The first week of The Oneness Experience is a time for orientation, discernment and preparation. If the timing or pathway doesn’t feel right, a refund may be requested within 7 days of booking, less a $100 admin and payment processing fee, provided your in-person date is outside the relevant cancellation window.

For Oneness Day, Private Immersion and Duet of Oneness, this applies when your in-person date is more than 8 weeks away.

For Oneness Retreats, this applies when your retreat is more than 12 weeks away. After this period, standard cancellation and change terms apply.

This work asks for a clear inner yes. If your system is saying not yet, that will be honoured. At the same time, once your place is reserved, we ask you to hold it as a sacred commitment.

If Your Plans Change

We understand that life happens. At the same time, places are limited and each booking involves preparation, administration and the holding of your specific place within the container. If you need to cancel, transfer or make changes to your booking, please contact us as soon as possible. All requests to cancel, transfer or amend bookings must be made in writing by emailing [email protected]

Cancellation & Change Fees

A $100 admin and payment processing fee covers booking administration, payment processing costs and changes to your place in the container. Because retreats involve venue bookings, accommodation, catering, preparation, staffing and limited places, the cancellation windows are longer.

For Oneness Day, Private Immersion & Duet of Oneness

• More than 8 weeks before your in-person date: $100 admin and payment processing fee

• 6 to 8 weeks before your in-person date: fee equal to 30% of the program cost

• 4 to 6 weeks before your in-person date: fee equal to 50% of the program cost

• Within 4 weeks of your in-person date: no refunds or credit transfers

For Oneness Retreats

• More than 12 weeks before your retreat: $100 admin and payment processing fee

• 8 to 12 weeks before your retreat: fee equal to 30% of the retreat cost

• 6 to 8 weeks before your retreat: fee equal to 50% of the retreat cost

• Within 6 weeks of your retreat: no refunds or credit transfers

Compassionate Credit

We understand that unexpected things can happen, even with the best intentions and preparation. If you need to cancel close to your in-person date, we may be able to offer part of the retained cancellation fee as a credit toward a future Oneness pathway, depending on suitability, timing and availability.

This is considered case by case and depends on any non-recoverable costs already committed, such as venue, accommodation, catering, staffing, payment processing, preparation expenses and administration. As a general guide, where a compassionate credit is possible, it may be between 20% and 50% of the retained cancellation fee and will usually be valid for 12 months from the original booking date. Compassionate credits are offered at our discretion and are not guaranteed.

Transfers

You may transfer your booking to another suitable person up to 4 weeks before your Oneness Day, Private Immersion or Duet of Oneness or up to 6 weeks before a retreat.

Transfers may be made up to 4 weeks before Oneness Day, Private Immersion or Duet of Oneness, or up to 6 weeks before a retreat.

You’re responsible for finding a suitable person to transfer your booking to. They’ll need to complete the Holistic Health Check and be cleared to attend. If they're not suitable for this work at this time, the transfer may not be accepted.

Travel Cover

Travel insurance can help if you need to cancel or postpone for reasons outside your control. It may cover airfares, accommodation and program costs. Please do your own research to find a policy that suits you. If you’d like a place to start, you may wish to look at Insure and Go.

If Our Plans Change

​Very rarely, we may need to cancel, reschedule or adjust an event due to unforeseen circumstances, safety needs, venue changes, extreme weather, illness or other factors outside our control. If we need to cancel, you can choose a credit for a future experience or a full refund.

If we need to reschedule, you’ll be offered the option to transfer your booking to a new date. If the new date doesn’t work for you, we’ll discuss the fairest available option. If we need to make adjustments to the timing, location, itinerary, accommodation or structure of an experience, we’ll do our best to communicate clearly & make decisions that honour everyone’s safety & comfort.

Privacy & Respect

To protect everyone’s experience, you agree to keep all personal information shared during the experience confidential and to respect the identity and privacy of all participants. This includes not sharing another participant’s name, story, process, images or personal details without their explicit consent. We ask that you honour the confidentiality of anything shared in preparation calls, group calls, ceremonies, retreats, integration circles and any private conversations connected to the experience.

Photos & Media

We may capture photos, video or audio during some events for promotional or educational purposes. This will never be during your ceremony itself. You’re welcome to opt out by telling us in person or by emailing [email protected] beforehand. We will always do our best to respect privacy, consent and the sacredness of the space.

Looking After Your Wellbeing

By attending, you confirm you're joining of your own free will and agree to follow the guidance of the facilitator and team. Some events may include breathwork, emotional processes and nature-based components (including walks). We take reasonable care to minimise known risks, while acknowledging that not all risks can be foreseen or controlled.

You agree to disclose relevant medical, psychological and medication information through the Holistic Health Check before attending. Oneness Meditation is not a substitute for medical or psychological care. It's not intended to diagnose, treat, cure or prevent any condition. Please don't stop or change any prescribed medication without guidance from a qualified medical professional. If you are unsure whether this work is appropriate for you, we encourage you to seek guidance from a qualified healthcare provider before booking.

If medical support is needed during an experience, we’ll assist where possible. Any additional medical, travel or support costs are the responsibility of the participant. You are responsible for listening to your own body, communicating honestly, asking for support where needed and not participating in any activity that feels unsafe or inappropriate for you. We ask for your understanding that we can’t be held liable for any loss, injury or damage to you or your property during the experience.

Participation & Suitability

Completing a booking does not automatically guarantee suitability for every in-person pathway. Your participation is subject to completion and review of your Holistic Health Check. In some cases, we may request further information, suggest extra preparation, recommend a different pathway or advise that this is not the right time.

If we determine that it is not appropriate for you to attend for safety or suitability reasons, we will discuss the next best step. This may include postponement, credit toward a future pathway or refund, depending on the circumstances and timing.

Personal Responsibility

The Oneness Experience is designed to support preparation, in-person meditation, integration and cultivation. While many participants describe the experience as profound, each person’s process is unique. No specific outcome is promised or guaranteed.

By joining, you acknowledge that you are responsible for your own choices, preparation, integration, wellbeing and support network before, during and after the experience. You agree to participate with honesty, care, respect and personal responsibility.

Agreement

By booking and attending, you confirm that you have read, understood and agreed to these Terms & Conditions.